LBMC Staffing Solutions, LLC

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E-commerce Account Manager

Location : Chattanooga, TN
Job Type : Direct
Hours : Full Time
Required Years of Experience : 2+ years
Required Education : HS required, AA Degree is a plus
Travel : No
Relocation : No
Job Industry : Distribution
Job Category : Sales - Account Management

Job Description :
Our client has a great opportunity for a person who likes building relationships and strategy for accounts and maintain key contacts and expand the Company's footprint and presence in the online home furnishings industry 
Required Qualifications :

  • Manage key E-Commerce accounts to achieve revenue and profitability goals.

    • Understand and drive scorecard metrics to goals.

  • Define strategic account plans for assigned accounts including understanding of how the account fits overall business strategy:

    • Develop annual sales goals.

    • Develop a clear understanding of the account business requirements, ie portal demands, operational requirements that drive scorecard metrics to goals, etc.

    • Advance catalog optimization: identify selection gaps, prioritize new item additions, manages drops.

    • Build new products and review product listings to ensure accuracy of information, imagery, and copy to increase sales and search engine optimization.

  • Identify sales, merchandising, and operational opportunities for the category and collaborate with internal teams to drive change.

  • Analyze and anticipate competitor marketing, selection, and pricing strategy.

  • Develop understanding of the market the account serves and who is the end consumer

  • Internal liaison for addressing questions and communicating and resolving issues including communication between partner teams and Company Operations Team

  • Meets with buyers at markets or virtually; gains insight on needs of their assortments; proposes new products

  • Analyzes sales and data to improve the management of inventory

  • Works directly with purchasing department, providing forecasts and sharing insight on consumer buying patterns 

  • Reviews metrics provided by partners regarding fulfillment and shipment efficiency, returns, quality issues. Works with Company OPs team to address concerns.

  • Internally addresses questions regarding account



  • Digital merchandising experience

  • Proven ability to implement process improvement initiatives.

  • Proficiency in Microsoft Office and knowledge of ERP systems (I.e. NetSuite) preferred

  • Articulate and persuasive communication skills, both written and verbal

  • An ability to manage and prioritize projects, and to delegate tasks appropriately.

  • Innovative problem-solving skills – dissect and determine root causes of problems and implement solutions.

  • Able to complete tasks accurately and timely with minimal supervision.

  • Strong teamwork and interpersonal skills

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