• Process orders, communicate and fulfill customer needs to ensure satisfaction. Identify issues and resolve promptly.


• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Contribute to team effort by accomplishing related results as needed


• Build sustainable relationships of trust through open and interactive communication with customers and outside sales representatives


• Provide accurate and complete information by using the right methods/tools including freight shipment estimates.


• Meet personal/team sales targets and call handling quotas


• Travel to tradeshows and assist with planning as needed


• Identify and assess customers’ needs to achieve satisfaction


• This job will require the individual to manage multiple tasks; work closely with outside sales reps, buyers and/or owners of retail stores.

REQUIREMENTS:

• 3-years’ experience in customer service industry (preferably in B2B operation)


• Proficient in Microsoft Office (Excel, Word and Power Point) and Outlook.


• Ability to prioritize and multi-task in a fast-paced work environment


• Knowledge of ERP system (such as NetSuite) preferred


• Highly organized and detail oriented


• Able to complete tasks accurately and timely with minimal supervision


• Strong verbal and written communication skills


• Thrives in a collaborative, team player office environment


• Ability to interface well with staff and external contacts


• Proven ability to maintain confidentiality


• Ability to think critically and problem solve.


• Must be flexible to help in various areas when required.


• Experience with e-commerce or wholesale distribution preferred