The fast growing distributor is adding a Customer Service Rep as an integral and critical part of the company’s operations and have an attitude of cooperation with other departments, which together work to satisfy customer needs and deliver core value commitments to those customers.  This individual requires the exercise of independent judgement, critical thinking, problem solving, verbal and written communication and interpersonal skills.

Essential Functions

Assist Customers and Vendors with a variety of issues

Familiarity with many product lines from a substantial number of vendors

Familiarity with customer base

Communication with customers to clarify purchase intentions and answer a variety of customer questions regarding order

Research product for customer to cross reference for contract compliance and/or obscure items

Communication with vendors where necessary to ensure proper ordering, pricing and delivery of orders

Provide quotes for both manufacturers’ representatives and customers

Provide customers with order status and proof of delivery if necessary

Follow-up with customers to ensure satisfaction

 Assist order entry with product knowledge, questions and preparing quotes as required

Strong Relationship building skills

Distributor exp a +

Strong Communication Skills

Proficient MS Office skills