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Location : Nashville, TN
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Healthcare - Health Services
Job Category : Operations Management

Job Description :

Position Description:  The Chief Operations Officer (COO) is responsible for the efficiency and effectiveness of First Care Clinics’ operations to ensure proper administration and management of our clinics. The COO oversees all sites, manages facility functions and activities of the organization, participates in quality and performance improvement activities, and works with the senior management team in managing overall clinic activities and in developing and implementing the strategic plan.


  • Direct the operations ensuring all support systems efficiently optimize patient services and the provision of high-quality healthcare

  • Manages the Regional Managers to ensure clinics are adequately staffed and employee engagement is high in order to lead to a great patient experience.

  • Oversee facilities, maintenance, and procurement.

  • Ensure all facility staff are adequately trained to ensure the highest clinical quality and patient experience.

  • The Director of Clinical Quality and the COO have shared responsibility for the management of the providers.

  • Ensure compliance with all federal and state regulations.

  • Maintain UCAOA accreditation.

  • Develop, Implement and monitor the annual staffing plan for all facilities. 

  • Maintain high patient satisfaction levels





Required Qualifications :

  • Bachelor’s Degree preferably in a related field, MBA or other advanced degree preferred

  • A minimum of three years of operations management experience in a multiple-state, multiple-site, consumer driven healthcare environment. 

  • Excellent leadership, team building, organization, problem solving skills.

  • Analytical skills with the proven ability to analyze data and implement action plans.

  • Ability to motivate, influence, and coach teams to success

  • Collaborative and service-minded

  • Proficiency in MS Office, especially Word, Excel, and PowerPoint, with a focus on creating and developing reports effectively and efficiently

  • Maintain confidentiality and demonstrated high degree of integrity

  • Strong written and oral communication and interpersonal skills

  • Ability to maintain professionalism in difficult and stressful situations

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